We aim to dispatch orders within 5 days of receiving cleared payment. Orders are sent in the UK via Courier or First Class Signed For Post. This means it is fast, safe, fully insured and traceable. International postage is available but will be charge at £9.99 per item. You can collect your order if you are local to us, but please get in touch with us prior to ordering to arrange a convenient time and date, it may not be possible to arrange local pick up, in which case UK postage charges will apply for us to deliver.
We want you to be 100% satisfied with your purchase. You should satisfy yourself the goods you order are what you require. We will only accept returns in the unlikely event that they are not as described or not of merchantable quality.
Please contact us within 7 days of receipt to arrange the return of the product. The cost of returning the goods is the responsibility of the purchaser. The product must be returned in its original packaging and in a sale-able condition. We do not accept responsibility for circumstance beyond our control such as items lost or damaged in transit. Please note that personalized products cannot be returned. If the return is a result of our error (you received an incorrect or defective item, etc.), then we will pay the return fees. You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Cancellation by E.L.F Design
We reserve the right to cancel the contract between us if:
We have insufficient stock to deliver the product you have ordered, if this is the case we will advise you of delivery times or offer an alternative, if this is not acceptable the order for this product will be cancelled.We do not or are unable to deliver to your area.A product you have purchased has an incorrect price or typographical area.If we do cancel your order we will refund your credit card as soon as possible and in any event within 30 days of your order.